How A Virtual Assistant Can Change Your Business

How can a VA's role be defined? Surely it is just a fancy name for a secretary or office typist isn't it?

Just what exactly does a Virtual Assistant offer that I cannot get from my office staff?

Surely my PA can do all the same things as a VA, so how can my company benefit?

In order to answer these questions clearly we have to take a quick look at both roles.

The Office Secretary/PA

A good PA is worth his/her weight in gold. They work in close contact with their employer, knowing their diary and have a keen eye for detail. They are flexible, hardworking and often the forefront for the business when the Director/Manager is not available. They are often highly skilled employees with expertise in the field in which they work having spent many loyal years building up their knowledge.

The company may have invested in Business courses providing certification in Microsoft Software or other specialist skills.

They have a knowledge of existing clientele and a rapport with them, giving first class, friendly, knowledgeable service feedback via the telephone.

The VA...